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Customer eXperience Management Solutions

We provide system and process functionality to help home furnishing
businesses maximize lead productivity and improve customer eXperience.

To be released to the Furniture Industry in early 2021!

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Core CXM Features

  • The Hub for all customer interactions
    – before and after the sale
  • CRM customized for furniture business
  • Digital and physical Lead Management
  • Integration with software platforms
  • Automation of customer follow-up
  • Process and workflow management
  • Features for more effective: Selling, Marketing, Operations, Service

Top CXM Selling Features

  • Complete CRM
  • Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
  • Automated email and text follow-up
  • Automatic call transcription
  • Mobile App: Apple and Google
  • Booking calendar
  • Document signing
  • Payment processing

Top Marketing Features

  • Complete CRM
  • Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
  • Automated email and text follow-up
  • Automatic call transcription
  • Webforms
  • Surveys
  • Live Chat
  • Digital Video Marketing
  • Template and Web Asset library
  • Marketing tracking and ROI analytics

Top Operations Features

  • Dashboards Command Centers
  • Workflow documentation
  • Learning management
  • Digital Document signing
  • Project Management

Top Service Features

  • Service webforms integrated into CRM
  • Automated customer follow-up
  • Ticketing system
  • Workflow management
  • Resource management and booking
  • Cause and result tracking and analytics

Integrations

  • Podium
  • Furniture Industry Software Providers
  • Zapier
  • Google Calendar

Our Story

  • Founders: David McMahon and Wayne McMahon
  • Industry Performance Group Directors
    • Owners groups
    • Operations groups
    • Sales management groups
  • Furniture Industry Consultants
  • Solution, systems and process innovators

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