New for the furniture industry in 2021.
Now taking demo requests!

PerformNOW CXM is a Customer eXperience Management (CXM) system and CRM solution for the furniture industry. It improves sales lead performance, makes follow-up easier, centralizes customer interactions, and enables automated customer service workflow. Now you can professionally manage your customers journey better than your competitors.


PerformNOW collaborates with 7 best practice performance groups, hundreds of furniture operations, and industry partners, world-wide to create the best solutions.

We provide system and process functionality to help home furnishing businesses maximize lead productivity and improve customer eXperience.

Core CXM Features

The Hub for all customer interactions before and after the sale

CRM customized for the furniture industry

Digital and physical lead management

Automation of customer follow-up

Streamlined service workflows

Past customer marketing communications

Integration with other popular software platforms

Customer eXperience Management Web-based Software and Solutions that produce ROI for your business.

Top CXM Selling Features

  • Complete CRM
  • Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
  • Automated email and text follow-up
  • Automatic call transcription
  • Mobile App: Apple and Google
  • Booking calendar
  • Document signing
  • Payment processing

Top Marketing Features

  • Furniture Marketing CRM
  • Lead generating webforms
  • Email and sms marketing
  • Surveys
  • Live chat
  • Digital video marketing
  • Template and web asset library
  • Advertising tracking and ROI

Top Operations Features

  • Automated customer order follow-up and updates
  • Delivery and pick up notification and scheduling
  • Dashboards Command Centers
  • Workflow documentation
  • Learning management
  • Digital Document signing
  • Project Management

Top Service Features

  • Service webforms integrated into CRM
  • Automated customer follow-up
  • Ticketing system
  • Workflow management
  • Resource management and booking
  • Cause and result tracking and analytics