New for the furniture industry in 2021.
Now taking demo requests!

PerformNOW CXM is a Customer eXperience Management (CXM) system and CRM solution for the furniture industry. It improves sales lead performance, makes follow-up easier, centralizes customer interactions, and enables automated customer service workflow. Now you can professionally manage your customers journey better than your competitors.

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PerformNOW collaborates with 7 best practice performance groups, hundreds of furniture operations, and industry partners, world-wide to create the best solutions.

We provide system and process functionality to help home furnishing businesses maximize lead productivity and improve customer eXperience.

Core CXM Features

The Hub for all customer interactions before and after the sale

CRM customized for the furniture industry

Digital and physical lead management

Automation of customer follow-up

Streamlined service workflows

Past customer marketing communications

Integration with other popular software platforms

Top CXM Selling Features

Complete CRM
Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
Automated email and text follow-up
Automatic call transcription
Mobile App: Apple and Google
Booking calendar
Document signing
Payment processing

Top Marketing Features

Furniture Marketing CRM
Lead generating webforms
Email and sms marketing
Surveys
Live chat
Digital video marketing
Template and web asset library
Advertising tracking and ROI

Top Operations Features

Automated customer order follow-up and updates
Delivery and pick up notification and scheduling
Dashboards Command Centers
Workflow documentation
Learning management
Digital Document signing
Project Management

Top Service Features

Service webforms integrated into CRM
Automated customer follow-up
Ticketing system
Workflow management
Resource management and booking
Cause and result tracking and analytics

New for the furniture industry in 2021. Now taking demo requests!