PerformNOW CXM

Customer eXperience Management Solutions

We provide system and process functionality to help home furnishing
businesses maximize lead productivity and improve customer eXperience.

To be released to the Furniture Industry in early 2021!

Core CXM Features

The Hub for all customer interactions
– before and after the sale
CRM customized for furniture business
Digital and physical Lead Management
Integration with software platforms
Automation of customer follow-up
Process and workflow management
Features for more effective: Selling, Marketing, Operations, Service

Top CXM Selling Features

Complete CRM
Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
Automated email and text follow-up
Automatic call transcription
Mobile App: Apple and Google
Booking calendar
Document signing
Payment processing

Top Marketing Features

Complete CRM
Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
Automated email and text follow-up
Automatic call transcription
Webforms
Surveys
Live Chat
Digital Video Marketing
Template and Web Asset library
Marketing tracking and ROI analytics

Top Operations Features

Dashboards Command Centers
Workflow documentation
Learning management
Digital Document signing
Project Management

Top Service Features

Service webforms integrated into CRM
Automated customer follow-up
Ticketing system
Workflow management
Resource management and booking
Cause and result tracking and analytics

Integrations

Podium
Furniture Industry Software Providers
Zapier
Google Calendar

Our Story

Founders: David McMahon and Wayne McMahon
Industry Performance Group Directors
- Owners groups
- Operations groups
- Sales management groups
Furniture Industry Consultants
Solution, systems and process innovators

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