New for the furniture industry!

PerformNOW CXM is a web-based Contact eXperience Management (CXM) system and CRM solution for the furniture industry.  All the communication touch points with customers, suppliers, and employee candidates are automatically documented in segmented contact groups. 

In doing this, PerformNOW CXM helps businesses improve sales lead performance and makes follow-up more productive.  It centralizes contact interactions, enables automated campaigns, customer service ticketing workflows, and much, much more.  

If you are creative, strategic and tactical with contact communication, Anything is Possible!

Now you can professionally manage your contacts journey better than your competitors.  

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PerformNOW collaborates with 8 best practice performance groups, hundreds of furniture operations, and industry partners, world-wide to create the best solutions.

We provide system and process functionality to help home furnishing businesses maximize lead productivity and improve the eXperience with all your valued Contacts.

Core CXM Features

The Hub for all customer interactions before and after the sale

CRM customized for the furniture industry

Digital and physical lead management

Automation of customer follow-up

Streamlined service workflows

Past customer marketing communications

Integration with other popular software platforms

Customer eXperience Management Web-based Software and Solutions that produce ROI for your business.

Top CXM Selling Features

  • Furniture Software Integrations - No double entry
  • Lead Management
  • Selling workflows by lead type – telephone, chat, web inquiry, social media, in store, appointment
  • Open Sales Follow-up Automation
  • Online Service Ticketing
  • Vendor communication tracking 
  • Automated email and text follow-up
  • Automatic call transcription
  • Mobile App: Apple and Google
  • Booking calendar
  • Payment processing
  • Complete Furniture CRM

Top Marketing Features

  • Furniture Marketing CRM
  • Lead generating webforms
  • Email and sms marketing
  • Surveys
  • Live chat
  • Digital video marketing
  • Template and web asset library
  • Advertising tracking and ROI

Top Operations Features

  • Automated customer order follow-up and updates
  • Delivery and pick up notification and scheduling
  • Dashboards Command Centers
  • Workflow documentation
  • Learning management
  • Digital Document signing
  • Project Management

Top Service Features

  • Service webforms integrated into CRM
  • Automated customer follow-up
  • Ticketing system
  • Workflow management
  • Resource management and booking
  • Cause and result tracking and analytics