PerformNOW CXM’s Operations CRM gives furniture retailers one place to track tasks, owners, updates, and customer communication.
Send confirmations, delivery windows, tracking links, and proof of delivery updates from one customer timeline.
Give sales, warehouse, and delivery teams one clear view of what is pending, delayed, completed, or waiting on follow-up.
Bring inventory, quote, cart, price, ETA, and order context into the same customer conversation.
Keep tasks, owners, due dates, files, comments, and project stages connected to the work your team is doing.
Standardize thank-you messages, merchandise updates, balance reminders, review requests, and manager alerts.
Give managers a practical view of delivery performance, open order aging, overdue tasks, workflow activity, and team progress.
Book a demo to see open orders, delivery updates, post-sale follow-up, and reporting in PerformNOW CXM.
Yes. This Operations CRM feature is built for home furnishings and furniture retail workflows, where delivery, open orders, POS visibility, and post-sale follow-up are common operational pain points.
Yes. Delivery confirmations, tracking links, delivery windows, and follow-up messages can keep customers updated without every update becoming a manual call.
Yes. Reporting views can help managers see open orders, overdue tasks, delivery activity, and team progress.
The goal is to keep customer history, order details, notes, delivery status, and follow-up activity easier to access from one workflow.
Yes. Common workflows include thank-you messages, merchandise received updates, payment links, review requests, and manager alerts.
Bring examples of your current delivery process, open order workflow, POS handoff, and the reports your managers need most often.
Keep internal processes and customer updates running automatically.
Trigger tasks automatically Assign responsibilities Send internal notifications Prevent follow-up gaps
Automated pre-delivery updates Pick-up reminders Calendar syncing Reduce inbound status calls
Drag-and-drop task boards Assign team members Track deadlines & hours Replace status meetings
Send contracts digitally Track open & signed status Store documents centrally Keep everything searchable
Track team activity Monitor workflow progress See delivery timelines
Identify bottlenecks Measure execution speed Review performance metrics
Critelli Furniture modernized its 110-year-old, custom-focused business by adopting CXM to streamline lead management, boost appointment close rates, and strengthen customer follow-up.
Watch video → Download PDFHear how Weaver Furniture uses PerformNOW CXM to unify POS data, automate follow-ups, centralize email/text/chat, and improve customer experience for custom furniture sales.
Watch video → Download PDFA candid discussion with Malouf Furniture on how a relationship-driven retailer improved customer experience, follow-up, and visibility using CXM—without losing the human touch.
Watch video → Download PDF