Selling CRM, Turn more leads into sales.
PerformNOW CXM gives furniture retailers one place to capture leads, assign reps, automate follow-up, book appointments, and track every opportunity through the sales pipeline.
A lead came in. What happens next?
What slows sales down
Leads get missed
Follow-up is inconsistent
The pipeline is unclear
What Selling CRM improves
Lead capture
Pipeline visibility
Rep follow-up
Sales reporting
One workspace for the full sales journey
Capture every lead in one place

Capture web, chat, phone, QR, walk-in, and partner leads
Assign leads to the right rep, store, or sales path
Keep source details attached to each contact
Create immediate next steps for new inquiries
See every opportunity and sales stage
Visual pipeline with deal count and stage value
Custom stages that match your store process
Assigned reps, next actions, and overdue alerts
Clear visibility into stalled opportunities
Know who to call first

Track email clicks, website visits, and form activity
Rank engaged contacts for faster follow-up
Help reps focus on higher-intent customers
Move colder leads into re-engagement journeys
Turn interest into booked appointments

Let customers schedule appointments online
Keep reps updated automatically
Store appointment history on the contact record
Prepare reps with customer and product context
Keep the next step clear

Log calls, notes, tasks, and meetings
Create reminders and overdue alerts
Review complete contact and activity history
Give managers visibility into rep activity
Follow up faster without manual tracking

Trigger workflows when leads arrive
Send email and SMS follow-up automatically
Create rep tasks when deals change stage
Standardize the sales process across locations
See what is moving, stuck, and converting
Track pipeline value by rep or store
Review open, won, and lost opportunities
Compare lead source quality
Spot overdue follow-up and stalled deals
See how home furnishings retailers use PerformNOW CXM
eXperience Management - Critelli Furniture
Critelli Furniture modernized its custom-focused business by using CXM to streamline lead management and strengthen customer follow-up.
eXperience Management - Weaver Furniture
Weaver Furniture uses PerformNOW CXM to unify customer data, automate follow-up, and centralize communication.
eXperience Management - Malouf Furniture
Malouf Furniture improved customer experience, follow-up, and visibility using CXM without losing the human touch.
Turn more furniture leads into sales.
Book a demo to see how lead capture, pipeline visibility, rep follow-up, appointments, automation, and reporting work in one connected system.