Ticketing Service
Integrated Service Ticketing (Customer)
Branded service request forms (web-based)
Required fields to reduce back-and-forth (contact, address, issue type, etc.)
● Attach photos and details to the ticket
● Track status from open → updates → resolution
● Keep a clean history of communication and actions
Internal Repair / Damaged Ticketing
Internal-only forms for repair/damage reporting ● Assign to the right team member or location ● Document item/invoice/PO info + attachments ● Track progress, notes, and outcomes for accountability
Vendor Credit Ticketing / Tracking
Internal-only forms for repair/damage reporting ● Assign to the right team member or location ● Document item/invoice/PO info + attachments ● Track progress, notes, and outcomes for accountability
Ticketing Service
Integrated Service Ticketing (Customer)
Branded service request forms (web-based)
Required fields to reduce back-and-forth (contact, address, issue type, etc.)
● Attach photos and details to the ticket
● Track status from open → updates → resolution
● Keep a clean history of communication and actions
Internal Repair / Damaged Ticketing
Internal-only forms for repair/damage reporting ● Assign to the right team member or location ● Document item/invoice/PO info + attachments ● Track progress, notes, and outcomes for accountability
Vendor Credit Ticketing / Tracking
Internal-only forms for repair/damage reporting ● Assign to the right team member or location ● Document item/invoice/PO info + attachments ● Track progress, notes, and outcomes for accountability
Ticketing Service
Integrated Service Ticketing (Customer)
Branded service request forms (web-based)
Required fields to reduce back-and-forth (contact, address, issue type, etc.)
● Attach photos and details to the ticket
● Track status from open → updates → resolution
● Keep a clean history of communication and actions
Internal Repair / Damaged Ticketing
Internal-only forms for repair/damage reporting ● Assign to the right team member or location ● Document item/invoice/PO info + attachments ● Track progress, notes, and outcomes for accountability
Vendor Credit Ticketing / Tracking
Internal-only forms for repair/damage reporting ● Assign to the right team member or location ● Document item/invoice/PO info + attachments ● Track progress, notes, and outcomes for accountability
Service Analysis & Reporting
Know what’s happening, not what people think is happening.
Automation
Automated Routing
● Assign by category
● Location-based routing
● Team-based queues
Notifications
● Internal alerts
● Status updates
● Escalations
Reporting & Analysis
● Open vs closed tickets by date range
● Volume trends and categories (what’s driving issues)
● Ticket aging (how long issues stay open)
● Team performance visibility (workload + completion)
Want Examples of How Top Stores Manage Follow-up?
eXperience Management - Critelli Furniture
Critelli Furniture modernized its 110-year-old, custom-focused business by adopting CXM to streamline lead management, boost appointment close rates, and strengthen customer follow-up.
Watch video → Download PDFeXperience Management - Weaver's Furniture
Hear how Weaver Furniture uses PerformNOW CXM to unify POS data, automate follow-ups, centralize email/text/chat, and improve customer experience for custom furniture sales.
Watch video → Download PDFeXperience Management - Maloufs
A candid discussion with Malouf Furniture on how a relationship-driven retailer improved customer experience, follow-up, and visibility using CXM—without losing the human touch.
Watch video → Download PDF