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Furniture retail insights on sales, marketing, operations, inventory, customer experience, strategy, and profitability.
Sales Insights From 35 Top-Performing Sales Managers
See the priorities, practices, and performance metrics that leading furniture retail sales managers are using right now.
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Learn how furniture retailers can boost same-store sales and profitability using structured traffic funnels, better lead management, and improved sales productivity—without expanding locations or increasing major costs.
It’s Time For Your Mid-Year Performance Checklist
Use this mid-year performance checklist to benchmark sales, inventory, marketing, service, expenses, and profitability for your furniture business.
Sales Insights From 35 Top-Performing Sales Managers
PerformNow — Article Sales Insights From 35 Top-Performing Sales Managers
Boost Traffic & Same-Store Sales With Traffic Funnels
Learn how furniture retailers can boost same-store sales and profitability using structured traffic funnels, better lead management, and improved sales productivity—without expanding locations or increasing major costs.
Tech Transformation 2026
An in-depth look at what retailers are doing right now to attract more customers, improve margins, streamline their operations, increase employee productivity, and deliver superior service.
Cash Flow Challenge 2026
Analysis of declining store traffic in furniture retail, with strategies to increase footfall, sales, and profitability using the Five-Star Metric for sustainable growth.
Traffic Challenge: The Five-Star Formula—Why It Matters
Boost furniture sales and profits with David McMahon’s Five-Star Formula—an expanded traffic metric covering ads, follow-ups, prospecting, and lead strategies.
Solve Today’s Nine Most Urgent Retail Challenges |
Thriving retailers don’t wait for the next boom—they build systems that succeed in any market. After 25 years consulting in furniture retail, I’ve identified nine recurring challenges and practical solutions to keep your business resilient and profitable.
Retail Innovation: 10 Ways to Succeed
After 25 years in the furniture industry, I’ve learned innovation isn’t luck—it’s leadership, culture, execution, and perseverance. This article shares 10 proven practices that help retailers turn ideas into lasting success.
Sales Management: Project Mindset Practices |
When walk-in traffic slows, top retailers act fast—shifting from single-product sales to full customer projects that build loyalty and boost revenue.
Adapting to Change in 2025
Actionable strategies and predictions to help your retail business thrive and expand market share in 2025.
The Promising Future Of Retail Furniture Store AI
AI will help build connections with customers and make retailers more competitive and adaptable in today’s rapidly evolving business environment.
Checklist For Growing Sales In Challenging Times
Eighteen ways to navigate challenging conditions to achieve sustainable growth and long-term retailing success.
Metrics: Look Forward To Improve Performance!
Focusing only on what already happened will have the unfortunate effect of making your business more reliant on economic factors beyond your control.
Sales Pipeline Management
Traditional Up systems need to co-exist with innovative selling pipeline systems and processes.
Top 12 Retail Metrics 2024
Twelve ways to prepare to maximize profitability and market share acquisition. 2024 will generate pent-up demand and be a time of opportunity.
Appointment Power
Scheduling appointments in advance with shoppers at multiple points throughout the sales process has proven to substantially increase close rates.
Not All Doom & Gloom
News flash! Some furniture retailers continue to report increases in sales and profitability. Here’s how the best in our industry get above-average results.
13 Ways to Make the Most of Your Retail Traffic
Working to improve the Sales Per Guest metric is one of the most important things a retailer can do right now to dramatically improve sales performance.
Time to Refocus on GMROI
Now is the time for furniture retailers to get back to monitoring and improving GMROI, a master measure of retail productivity, in an organization wide way.
Retail Guest Productivity Metrics
To compensate for the impact of declining traffic, retailers should consider using guest productivity metrics.
Retail Metrics: Cash Crunch 2023?
David McMahon explains why, given current and expected business conditions, nothing is more important for retailers than understanding, measuring and preserving cash.
Recession Planning
Eight important strategies for maximizing profits during downturns.
How to Bring in More Traffic & Avoid Sales Slowdowns
There are seven sources of retail traffic, but only four of them are pillars of traffic that can be managed to get positive sales results over short time frames.
Retail Automation – Part 2
Whatever your business model, automation is needed to accomplish more with less time and allow your precious human talent to focus on what they do best.
Articles
It’s Time For Your Mid-Year Performance Checklist
Use this mid-year performance checklist to benchmark sales, inventory, marketing, service, expenses, and profitability for your furniture business.
Sales Insights From 35 Top-Performing Sales Managers
PerformNow — Article Sales Insights From 35 Top-Performing Sales Managers Scroll down to read the article. ⌄⌄ The goals, metrics, and practices described here are
HFA in Las Vegas (July 27, 2026)
Get an inside look from the leader of some of the biggest retail performance groups on what top-performing retailers are doing to attract more customers, boost employee productivity, and increase profits through technology.
HFA Seminar – Full Video (April 2026)
The video details strategies for improving sales productivity in the retail industry, focusing on maximizing value from customer traffic, especially when foot traffic is declining.
HFA Seminar – Increasing Sales – Full Video (April 2023)
The video details strategies for improving sales productivity in the retail industry, focusing on maximizing value from customer traffic, especially when foot traffic is declining.
HFA Seminar Leads Management Full Video (Summer 2023)
Learn to boost sales by 10% through professional lead management. Convert digital leads into VIP appointments to achieve near-perfect close rates and higher average tickets.
HFA Seminar Full Video (Jan 2024)
David McMahon shares practical retail metrics that help furniture stores improve sales, profitability, and customer follow-up. A quick highlight from the HFA Seminar Series.
HFA @ High Point Market (April 26, 2026)
Technology Trends in Home Furnishings: Get an inside look at real-world strategies and tools used and shared by leading retailers. Explore how AI, automation, marketing innovations, and operational systems can help you streamline processes, improve service, and gain a powerful competitive edge in today’s retail world.
HFA in Las Vegas (January 24–27, 2026)
Real-world ways top retailers are using automation and AI to book more appointments..
Boost Traffic & Same-Store Sales With Traffic Funnels
Learn how furniture retailers can boost same-store sales and profitability using structured traffic funnels, better lead management, and improved sales productivity—without expanding locations or increasing major costs.
Tech Transformation 2026
An in-depth look at what retailers are doing right now to attract more customers, improve margins, streamline their operations, increase employee productivity, and deliver superior service.
Cash Flow Challenge 2026
Analysis of declining store traffic in furniture retail, with strategies to increase footfall, sales, and profitability using the Five-Star Metric for sustainable growth.
eXperience Management with Weaver’s Furniture
Hear how Weaver Furniture uses PerformNOW CXM to unify POS data, automate follow-ups, centralize email/text/chat, and improve customer experience for custom furniture sales.
Field Tips Book: Ch. 11 Pay for Performance
Learn how Pay for Performance strategies align employee incentives with business goals, improve productivity, and increase profitability through clear, measurable rewards.
Field Tips Book: Ch. 9 Harness the Power of e-marketing
This chapter explains how smart CRM-driven digital marketing, data segmentation, and targeted follow-ups improve engagement, loyalty, and revenue.
Intro to eXperience Management Part 2
Discover how furniture retailers can increase close rates, improve follow-up, and save time using proven CXM workflows built for the home furnishings industry.
Intro to eXperience Management Part 1
Learn how furniture retailers can simplify lead management, improve follow-up, and increase close rates using a CXM system built specifically for the furniture industry.
eXperience Management with Malouf Furniture & Design
A candid discussion with Malouf Furniture on how a relationship-driven retailer improved customer experience, follow-up, and visibility using CXM—without losing the human touch.
Field Tips Book: Ch. 12 Dynamic Inventory Management (Part 2)
A practical guide to dynamic inventory management, explaining how retailers can improve cash flow and profitability by tracking key metrics, managing best sellers and slow movers, and using data-driven buying decisions.
Field Tips Book: Ch. 8 Relationship Marketing
An overview of relationship marketing from Field Tips, explaining how customer segmentation, relevant communication, and long-term engagement drive loyalty, repeat sales, and sustainable growth.
Field Tips Book: Ch. 7 Winning Characteristics
A concise look at the winning characteristics of top-performing business leaders, highlighting continuous learning, decisiveness, integrity, and taking action to drive growth and opportunity.
Field Tips Book: Ch. 6 Get Your Sales Back
Learn the Five Smart Steps to boost your retail business profits in David McMahon’s guide. Discover how to spot and maintain best-selling products, eliminate non-selling inventory, reward high-margin sales, and target your best customers with effective segmentation for long-term success.
Field Tips Book: Ch. 5 Five SMART Steps
Learn the Five Smart Steps to boost your retail business profits in David McMahon’s guide. Discover how to spot and maintain best-selling products, eliminate non-selling inventory, reward high-margin sales, and target your best customers with effective segmentation for long-term success.
Field Tips Book: Ch. 4 Operational Bottlenecks
A practical overview of operational bottlenecks and productivity constraints, explaining how inefficiencies disrupt workflow, hurt cash flow, and how to identify and eliminate them through continuous improvement.