Turn Website Leads Into Store Visits.
MobiChat is the first place to capture leads from your website, start the conversation by text, and move shoppers toward the next step — from answering questions to booking an appointment and getting them into the store.
Website visitors want quick answers.
MobiChat keeps the conversation moving.
What slows response down
Website questions get missed
Messages go to the wrong person
Conversations stay outside the CRM
What MobiChat improves
Live or auto replies
Smart message routing
Reply from any device
Email & text alerts
Conversations saved in CXM
One product, from first message to follow-up
Add MobiChat directly to your website
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Visitors enter their name, mobile number, and message
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Operate MobiChat live during the hours you choose
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Send an automated response when live messaging is unavailable
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Add a store-location dropdown for multi-store retailers
Route each message to the right person
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Admin-group users are notified of new unassigned messages
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A lead manager can assign the conversation to themselves
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Assign messages to salespeople when needed
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Assigned users receive email and/or text notifications
Respond from phone, tablet, or computer
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Respond through the Salesperson Assistant app
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Use the same workflow from a phone, tablet, or computer
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Receive a notification when the customer replies
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Send links, images, and attachments in the conversation
Keep the conversation connected to PerformNOW CXM
![MobiChat follow-up actions in PerformNOW CXM](https://www.performnow.com/wp-content/uploads/2026/09/MobiChat-follow-up-actions-in-PerformNOW-CXM.webp")
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Customer communication is recorded in PerformNOW CXM
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Create follow-up while messaging the customer
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Add the lead directly to your pipeline
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Book an appointment from the same workflow