Books and Downloads
Field Tips: Retail Business Improvement Writings by David W. McMahon CMA
Are you a small business owner? Do you work in retail management? Do you wish to grow your company? If so, this book is for you! Field Tips is a updated compilation of best practice writings on improving operations, profitability and cash flow. Topics include Inventory Management, Purchasing, Merchandising, CRM, Digital Marketing, Customer Service, and Financial Management. The practices found within can be applied to any retail sector whether it be a Furniture Store, Bicycle Shop, Clothing Store, Home Improvement Company or any special order or cash and carry operation. There is also bonus content: Field tips contains a listing of Key Performance Indicators as well as recommendations on periodic reporting systems."I hope you enjoy learning from my experiences as a Management Consultant primarily in the Retail Industry." ~ David
David McMahon is a Certified Management Accountant (CMA) and Supply Chain Professional (CSCP). He is a consultant to the home furnishings industry and leads several performance groups. He is also a trade magazine writer and professional speaker. David has a beautiful family and is an accomplished Ironman Triathlete.
Catalysts: Retail Business Improvement Writings 2.0
“Catalysts is a continuation of my body of knowledge as a practitioner of Kaizen --- change for the better. As an in-the-field Furniture Business Consultant, Performance Group Director, I have traveled the world helping managers continually improve. Within Catalysts I share what makes retailers effective, efficient and most profitable. Some topics I write about are managing Operations, Selling, Inventory, Purchasing, Customer Relations, Digital Marketing, Customer Service, Analysis and Systems that Define Outcomes. I have been exposed to the best-of-the-best, the worst-of-the-worst, and everything in between. I have seen that any organization can become great with the right attitude, commitment, education and leadership. In Catalysts you will find my ideas, as wells as field-proven practices and tactics. Take some gems in my book, tweak them, and make them your catalyst to get to the next level.” David
David W. McMahon is a specialist the home furnishings industry. He leads several industry performance groups, is a long-time consultant, launched a Customer eXperience Management (CXM) software platform, and is the CEO of PerformNOW Inc. He lives in San Diego with his family, is an Ironman podium finisher, past Team USA and Boston Marathon athlete. He helps people to level-up!
Top Marketing Features
- Furniture Marketing CRM
- Lead generating webforms
- Email and sms marketing
- Surveys
- Live chat
- Digital video marketing
- Template and web asset library
- Advertising tracking and ROI
Top Operations Features
- Automated customer order follow-up and updates
- Delivery and pick up notification and scheduling
- Dashboards Command Centers
- Workflow documentation
- Learning management
- Digital Document signing
- Project Management
Top Service Features
- Service webforms integrated from this CRM
- Automated customer follow-up
- Ticketing system
- Workflow management
- Resource management and booking
- Cause and result tracking and analytics
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sample Text
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sample Text
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sample Text
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sample Text
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
