Articles

Actionable strategies and predictions to help your retail business thrive and expand market share in 2025.

AI will help build connections with customers and make retailers more competitive and adaptable in today’s rapidly evolving business environment.

Eighteen ways to navigate challenging conditions to achieve sustainable growth and long-term retailing success.

In today’s rapidly evolving business landscape, retail technology integration is not just an advantage but a necessity for every furniture operation.

Focusing only on what already happened will have the unfortunate effect of making your business more reliant on economic factors beyond your control.

Traditional Up systems need to co-exist with innovative selling pipeline systems and processes.

Twelve ways to prepare to maximize profitability and market share acquisition. 2024 will generate pent-up demand and be a time of opportunity.

Scheduling appointments in advance with shoppers at multiple points throughout the sales process has proven to substantially increase close rates.

News flash! Some furniture retailers continue to report increases in sales and profitability. Here’s how the best in our industry get above-average results.

Seven traffic sources and 10 ways to boost your traffic numbers.

Working to improve the Sales Per Guest metric is one of the most important things a retailer can do right now to dramatically improve sales performance.

Now is the time for furniture retailers to get back to monitoring and improving GMROI, a master measure of retail productivity, in an organization wide way.

To compensate for the impact of declining traffic, retailers should consider using guest productivity metrics.

David McMahon explains why, given current and expected business conditions, nothing is more important for retailers than understanding, measuring and preserving cash.

Eight important strategies for maximizing profits during downturns.

There are seven sources of retail traffic, but only four of them are pillars of traffic that can be managed to get positive sales results over short time frames.

Whatever your business model, automation is needed to accomplish more with less time and allow your precious human talent to focus on what they do best.

Whatever your business model, automation is needed to accomplish more with less time and allow your precious human talent to focus on what they do best.

Improve the effectiveness of systems and move customers from an initial inquiry to a repeat purchase.

Funnels create customer experience paths that boost retention, generate positive word of mouth marketing and turn more customers into repeat customers.

Why is there a huge variation in the open service per million dollars in sales volume metric among furniture retailers? And, what can be done about it?

Most retail businesses have systems in place to attract external customers. Why should processes to attract and keep employees be much different?

Retailers use CXM to automate sales and service processes. Automation triggers save time and produce meaningful results quicker.

CXM is a tool that will help you to grow your furniture business and outperform competitors large and small.