PerformNOW CXM’s Operations CRM gives furniture retailers one place to track tasks, owners, updates, and customer communication.
Send confirmations, delivery windows, tracking links, and proof of delivery updates from one customer timeline.
Give sales, warehouse, and delivery teams one clear view of what is pending, delayed, completed, or waiting on follow-up.
Keep tasks, owners, due dates, files, comments, and project stages connected to the work your team is doing.
Standardize thank-you messages, merchandise updates, balance reminders, review requests, and manager alerts.
Give managers a practical view of delivery performance, open order aging, overdue tasks, workflow activity, and team progress.
Keep internal processes and customer updates running automatically.
Trigger tasks automatically Assign responsibilities Send internal notifications Prevent follow-up gaps
Automated pre-delivery updates Pick-up reminders Calendar syncing Reduce inbound status calls
Drag-and-drop task boards Assign team members Track deadlines & hours Replace status meetings
Send contracts digitally Track open & signed status Store documents centrally Keep everything searchable
Track team activity Monitor workflow progress See delivery timelines
Identify bottlenecks Measure execution speed Review performance metrics
Critelli Furniture modernized its 110-year-old, custom-focused business by adopting CXM to streamline lead management, boost appointment close rates, and strengthen customer follow-up.
Watch video → Download PDFHear how Weaver Furniture uses PerformNOW CXM to unify POS data, automate follow-ups, centralize email/text/chat, and improve customer experience for custom furniture sales.
Watch video → Download PDFA candid discussion with Malouf Furniture on how a relationship-driven retailer improved customer experience, follow-up, and visibility using CXM—without losing the human touch.
Watch video → Download PDF
