Video Library
Explore our eXperience Management Series—customer video testimonials highlighting CXM results, videos unpacking concepts from David McMahon’s Field Tips book and more.
Recent Videos
eXperience Management - Critelli Furniture
Critelli Furniture modernized its 110-year-old, custom-focused business by adopting CXM to streamline lead management, boost appointment close rates, and strengthen customer follow-up.
Watch video →eXperience Management - Maloufs
A candid discussion with Malouf Furniture on how a relationship-driven retailer improved customer experience, follow-up, and visibility using CXM—without losing the human touch.
Watch video →Field Tips Book: Ch. 8 Relationship Marketing
An overview of relationship marketing from Field Tips, explaining how customer segmentation, relevant communication, and more.
Watch video →Field Tips Book: Ch.7 Winning Characteristics
A concise look at the winning characteristics of top-performing business leaders, highlighting continuous learning, decisiveness,and more.
Watch video →Field Tips Book: Ch.6 Get Your Sales Back
A practical look at why retail sales decline and how to get them back by adapting to digital consumer behavior, improving marketing ROI, and more.
Watch video →Field Tips Book: Ch. 5 Five SMART Steps
Learn the Five Smart Steps to boost your retail business profits in David McMahon's guide. Discover how to spot and maintain best-selling products and more.
Watch video →Field Tips Book: Ch. 4 Operational Bottlenecks
A practical overview of operational bottlenecks and productivity constraints, explaining how inefficiencies disrupt workflow, hurt cash flow, and how to identify and eliminate them through continuous improvement.
Watch video →Field Tips Book: Ch. 2 The Family Factor in Business
In this video, I discuss the importance of the family factor in small to mid-size businesses, highlighting how family dynamics can lead to either success or failure.
Watch video →Field Tips Book: Ch. 1 What are you seeing?
In this video, I discuss insights from my first book, Field Tips, focusing on how businesses can thrive even during economic downturns.
Watch video →Intro to eXperience Management Part 1
Intro to eXperience Management Part 2
eXperience Management - Maloufs
eXperience Management - Critelli Furniture
Field Tips Book: Intro
Field Tips Book: Ch. 1 What are you seeing?
Field Tips Book: Ch. 2 The Family Factor in Business
Field Tips Book: Ch. 4 Operational Bottlenecks
Field Tips Book: Ch. 5 Five SMART Steps
Field Tips Book: Ch. 6 Get Your Sales Back
Field Tips Book: Ch. 7 Winning Characteristics
Field Tips Book: Ch. 8 Relationship Marketing
Field Tips Book: Ch. 12 Dynamic Inventory Management (Part 2)