MobiChat: Turn website questions into store visits
MobiChat is software for furniture showrooms that turns questions from your website into text conversations with your sales team.
- Shoppers send a question from your website
- Your team texts them back from a phone, tablet or computer
- Every conversation is saved in PerformNOW CXM
Slow replies lose sales.
MobiChat helps you answer fast.
What slows response down
Website questions get missed
Messages go to the wrong person
Conversations stay outside the CRM
What MobiChat improves
Live or auto replies
Smart message routing
Reply from any device
Email & text alerts
Conversations saved in CXM
From question to sale
Add MobiChat directly to your website
Visitors enter their name, mobile number, and message
Operate MobiChat live during the hours you choose
Send an automated response when live messaging is unavailable
Add a store-location dropdown for multi-store retailers
Route each message to the right person
Admin-group users are notified of new unassigned messages
A lead manager can assign the conversation to themselves
Assign messages to salespeople when needed
Assigned users receive email and/or text notifications
Respond from phone, tablet, or computer
Respond through the Salesperson Assistant app
Use the same workflow from a phone, tablet, or computer
Receive a notification when the customer replies
Send links, images, and attachments in the conversation
Keep the conversation connected to PerformNOW CXM
Customer communication is recorded in PerformNOW CXM
Create follow-up while messaging the customer
Add the lead directly to your pipeline
Book an appointment from the same workflow