Customer Experience Management
CXM is a tool that will help you to grow your furniture business and outperform competitors large and small.
12 Ways to Avoid the Coming Cash Flow Trap
Twelve cash flow enhancing ideas for managing your retail furniture store pipeline in these chaotic times.
Customer Journey Lead Management
Guide non-physical leads into a funnel of care that will deliver the highest level of service you are capable of providing.
New Front Doors: Customer Journey Management
The new front door was not invented during the pandemic; however, it has become critically important for furniture retailers over the past few months.
The North Star of Retail: Average Sale
How one retailer grew sales volume by creating a strategy and a company-wide laser-focus based on average sale improvement.
Find Your Top Line Performance
Does your total Gross Margin after deducting Cost of Goods Sold give you a full performance picture?
Inventory and Sales Performance Metrics 2018
If you are a furniture retailer who wants to continuously improve, but needs to know where to start, this article is for you!
Seven “Magic” Traits Of Successful Sales Managers
The seven traits of the most successful sales performance managers, plus tips on how to develop them.
Lean Techniques Part 3: Marketing
Every furniture store needs a strategy for implementing LEAN and applying it to the marketing. Here’s how.
Lean Techniques Part 2: Lean Sales force
Every furniture store needs a strategy for implementing LEAN and applying it to sales force management.