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Everything your furniture store runs on.

The complete software suite for furniture retailers, with CXM, mobile sales, website chat, traffic analytics, AI and price tags, all connected to the systems you already use.Six connected tools for furniture retail, linked to your ERP and POS.

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All the tools your store needs, on one customer record

  • Made for furniture retail, from a single store to multi-location groups.

  • Customer, item and sales data come in from the systems you already use. See integrations

  • Bring your whole team, from the sales floor to delivery and service.

  • Furniture industry experts set it up, train your team and support you after launch.

PerformNOW.One includes:

A closer look at each product. Each one works on its own, and they share the same customer record when you use them together.Use one, or use them together.

  • PerformNOW CXMThe all-in-one CRM and customer experience platform.

  • Salesperson AssistantCXM, Tags and customer messages in one web app

  • IntelyViewStore traffic from the cameras you already have

  • MobiChatTurn website visitors into text conversations

  • PerformTAGSPrice tags straight from your ERP data

  • PerformNOW.AIClaude connector for your data.

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PerformNOW CXM

An all-in-one vertical CRM and Contact Experience Management platform designed to connect marketing, sales, delivery operations, and support for home furnishings businesses.

PerformNOW CXM email and text campaign builderPerformNOW CXM sales pipelinePerformNOW CXM order and delivery trackingPerformNOW CXM service ticket for an internal repairPerformNOW CXM journey automation drip campaign

  1. Capture showroom and web leads, launch targeted SMS and email campaigns, and boost online reviews from a single platform.

  2. Track showroom traffic, manage customer appointments, build quotes, and streamline sales pipelines to close more furniture deals.

  3. Sync open orders and inventory, schedule deliveries, and coordinate internal store tasks to keep fulfillment running smoothly.

  4. Resolve post-sale support issues faster with centralized ticket tracking, order photo histories, staff assignments, and satisfaction surveys.

  5. Trigger instant follow-ups, appointment reminders, pre-delivery alerts, and post-purchase review requests across every stage of the buyer journey.

  6. Connect your showroom directly to industry-leading ERP, POS, and logistics tools like STORIS, DispatchTrack, Podium, and Shopify.

Explore PerformNOW CXMBook a Demo

MobiChat

Website texting for furniture retailers: shoppers text you from any page, your team replies from Salesperson Assistant, and every conversation is saved in PerformNOW CXM.

Text us form on a store websiteReplying to a shopper by textMobiChat message assignment and routingConversation saved on the customer record

  1. Shoppers leave their number and question from any page in seconds.

  2. Your team answers from Salesperson Assistant, so the conversation moves to the shopper's phone.

  3. Each message goes to the right person or store, with email and text alerts.

  4. Every conversation stays on the customer record for follow-up.

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Item details and stock in Salesperson AssistantCart Plus in Salesperson AssistantBook Me appointment calendarActivities and follow-up in Salesperson AssistantPipeline in Salesperson AssistantText messages in Salesperson Assistant

Salesperson Assistant

The mobile sales companion for furniture associates: manage showroom leads, check stock, build carts, and automate follow-ups on the floor.

  1. Scan or search any item and see stock by location and the earliest ETA before you promise a date.

  2. Build a cart or quote on the floor, add notes and payment terms, then save, print, email or check out.

  3. Book the customer's next visit before they leave the showroom.

  4. See what's overdue, due today and coming up, for every associate and manager.

  5. Every open deal by stage, with its value, win chance and close date.

  6. Reply to customer and website texts from the same app.

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IntelyView

AI showroom traffic analytics for furniture retailers: accurately count shoppers, automate fair up-rotations, and turn store visits into CRM follow-ups.

IntelyView store entry galleryIntelyView rotation dashboardA store visit becoming a follow-up in PerformNOW CXMIntelyView retail performance report

  1. Count every guest from the cameras you already have, and remove staff, deliveries and other false positives in one click.

  2. Associates join the queue and take the next guest from the app, so every up is shared fairly.

  3. Each visit, with its product interest and next step, flows straight into PerformNOW CXM.

  4. Traffic, engagement, close rate and average sale by store, compared with the prior period.

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PerformTAGS

Digital showroom product tags for furniture retailers: keep floor pricing, product specs, and POS inventory synced effortlessly.

PerformTAGS template editorAI creating a price tag designBranded price tag designsScanning tags to printPrinted price tags

  1. Item details, prices and barcodes pulled in automatically, with no retyping.

  2. Describe the tag you want and AI builds the design from your ERP or POS fields.

  3. Small, medium or full-page layouts that match your store's look.

  4. Scan barcodes with a phone to add items, then export ready-to-print PDFs.

  5. Print-ready tags for the floor, or electronic and digital price tags, so floor prices stay in sync.

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PerformNOW.AI

A Claude connector that lets you ask about your sales, inventory, financials and traffic from your own data, and get answers in seconds.

Available today for Profit Systems / RETAILvantage retailers.

PerformNOW.AI answering a sales by category questionPerformNOW.AI sales reportRead-only access and secure ownership

  1. Ask for the Sales Management report or any number you need: yesterday, week, month and year to date, by store.

  2. Every report shows whether you're ahead or behind last year, ready to export to PDF, Excel or CSV.

  3. Claude can look at your data and answer questions, but it can never change or delete anything in your ERP.

Explore PerformNOW.AIBook a Demo

One system instead of a stack of separate tools

Without PerformNOW.One
  • Door counter
  • Texting app
  • Price tag templates
  • A generic CRM
  • Delivery tracking
  • Review requests
  • Report spreadsheets
  • Email newsletter tool
  • Paper “ups” list
  • Everything in one platform
  • Data flows in from your ERP
  • Sales, marketing and service on the same page
  • Fewer subscriptions to manage

Built for everyone in your store

Real retailers, real results.

eXperience Management - Critelli Furniture

A fifth-generation, custom-focused retailer moved from sketchbooks to a clear three-stage pipeline, with appointment-stage close rates of roughly 65–80%.From sketchbooks to a clear pipeline, with 65–80% appointment close rates.

Watch video Download PDF

eXperience Management - Weaver’s Furniture

Replaced a sprawl of separate tools with one system tied to their POS, eliminating manual data entry and replacing enough subscriptions to pay for itself.One system tied to their POS replaced a sprawl of tools.

Watch video Download PDF

eXperience Management - Malouf Furniture

An 80-year, design-led retailer regained control of follow-up and accountability across sales and service, without becoming impersonal.Follow-up and accountability back on track, still personal.

Watch video Download PDF

Questions retailers ask

Do I have to use all six products?

No. Start with the product you need most and add more as you grow. Each one works on its own, and they all share the same customer record when you use them together.

Which ERP and POS systems do you connect to?

We have retailers on Profit Systems / RETAILvantage and STORIS, and integrations with Myriad, Frog and Furniture Wizard, plus DispatchTrack, Podium, FurnitureDealer.net, Tools2Win and more. See all integrations

Can PerformNOW.AI change anything in my ERP?

No. Read-only access: Claude can look at your data and answer questions, but it can never change or delete anything in your ERP. It’s available today for Profit Systems / RETAILvantage retailers.

Do I need new cameras for IntelyView?

No. IntelyView uses the cameras you already have to count traffic, run the sales rotation and capture guest interactions across one or many stores.

Is my store the right size?

PerformNOW.One works for a single store doing $3M a year and for multi-location groups doing more than $50M. It includes unlimited users, so it grows with your team.

Who sets it up and trains my team?

PerformNOW’s furniture industry experts handle setup, training and support. The best results come from a good project manager on your side with full support from ownership.

See PerformNOW.One in a live demo

Book a demo and see how PerformNOW.One fits your store’s sales, marketing, operations and customer experience.Book a demo and see it in your store.

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